Return & Refund Policy

At MZIGO, we pride ourselves on delivering fresh and high-quality seafood. Due to the perishable nature of our products, our return and refund policy is strictly managed to ensure food safety.

Fresh and Frozen Fish

For fresh and frozen fish, all sales are final once the delivery has been accepted. We ask that you inspect your order immediately upon delivery. If the product is spoiled, damaged, or incorrect at the time of delivery, please refuse the item and hand it back to our delivery personnel immediately. A full refund or replacement will be arranged.

Dried and Prepared Fish (Dagaa, Sangara)

For non-perishable items like dried Dagaa, you may request a return within 24 hours of delivery if the product is defective or severely damaged. The product must remain in its original packaging and be largely unused.

Refund Process

Approved refunds will be processed back to your original payment method within 3-5 business days. If you paid via Cash on Delivery, our support team will contact you to arrange a mobile money transfer (e.g., M-Pesa, Tigo Pesa, Airtel Money) for the refund amount.

If you have any issues with your order, please contact our support team immediately at .